Using the telephone

Great news to all business learners! Here's the right way to communicate over the phone especially when dealing with clients and colleagues.

Follow this telephone conversation and you will never go wrong. State your name and company + the person you are calling + reason of your call. 

Try rehearsing this on your own with a relaxed tone.

The next picture shows the tips for a smooth and clear telephone conversation.

Now, practice this dialogue and learn to use these sentences for an effective communication with your coworkers or clients. Try to replace your company or the person you are calling, for example then proceed with the dialogue. This applies to basic greetings and short conversation over the phone.